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Last Updated: 03 July 2026
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use the GNX Power Solution mobile application and web platform.
We collect information that you provide directly to us and certain information generated through your use of our app and platform.
We may collect your name, email address, phone number, gender, physical address, and postal PIN code.
Your address and postal PIN code may be used for service requests such as AMC, module replacement, technical assistance, installation-related services, and other on-site support.
With your permission, we collect precise location data to calculate distances to nearby solar vendors, recommend relevant vendors, auto-fill service locations, and record vendor business locations during onboarding.
We may use Google Maps Platform for geocoding and distance calculations, which may require sharing location coordinates with Google. Location access can be revoked at any time through your device settings.
With your permission, we may access your camera or photo library when you choose to:
Photos and documents are uploaded only when you explicitly choose to provide them.
We may collect device identifiers, device model and type, operating system version, app version, and build information for account security, login management, performance, and service reliability.
When you submit a service or support request, we may collect details about your request, selected service category, issue type, preferred service time, and related communications.
GNX Power Solution currently does not process in-app payments, purchases, or financial transactions.
If payment functionality is introduced in the future, this Privacy Policy will be updated accordingly.
We may use the information we collect to:
We do not sell, trade, or rent your personal information to third parties. We may share limited information with authorized service providers only when necessary to provide services requested by you.
The current version does not provide an active in-app payment and product delivery workflow.
If product delivery functionality is introduced in the future, necessary information may be shared with authorized delivery or logistics providers to complete requested deliveries.
When you request installation, maintenance, AMC, module replacement, technical assistance, site inspection, or similar services, relevant information may be shared with authorized solar vendors, technicians, engineers, or service partners as necessary to fulfill your request.
We may use Google Maps Platform for geocoding, location identification, vendor-distance calculations, and other location-based functionality.
Your location coordinates may be shared with Google when necessary to provide these features. Information processed by Google is subject to Google's applicable privacy terms.
No active payment processing module is enabled in the current version of GNX Power Solution.
If payment functionality is introduced in the future, authorized third-party payment processors may be used, and this Privacy Policy will be updated accordingly.
We use reasonable security measures to protect your personal information. Data transmitted between the app and our servers is protected using HTTPS, and authentication information may be stored using secure device storage.
We retain your personal information for as long as your account remains active or as necessary to provide our services and comply with applicable legal requirements.
Delete Account Feature
You can permanently delete your account directly through the Delete Account feature available within the GNX Power Solution mobile application.
After successful identity verification and confirmation, your account and associated personal data will be deleted, except for information that we may be required to retain under applicable laws or legal obligations.
For account deletion or privacy-related assistance, you may also contact us at: support@gnxpowersolution.com
You have options regarding the collection, use, and disclosure of your personal data:
If you have questions or concerns regarding this Privacy Policy, account deletion, or our data practices, please contact us: